expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

3 Hurdles that Continue to Increase DMV Wait Times

3 Hurdles that Continue to Increase DMV Wait Times

Let’s be honest — there are some unfortunate events that you expect to happen in life. You expect to have at least one embarrassing moment. You expect to lose at least one competition or game. And you expect your local DMV office to have long wait times. 

While annoying, these expectations are reasonable. You can’t outrun them, and you can’t get too upset when they happen. However, what you can get upset about is when these unfortunate circumstances happen frequently or become flat out disastrous, which can easily occur with the DMV, in particular. 

Today, it’s normal to go to the DMV, expecting to wait 45 minutes to a few hours. But what happens when you find yourself waiting days—or even months—to get what you need? 

Unfortunately, this question has become a reality for most people in the U.S. 

When the pandemic hit, the DMV felt the impact. It had to shut down, pause its services, and return to a mountain of work once it reopened. And while most DMV offices are doing what they can to operate quickly, they’re still falling short. 

Currently, you can no longer expect to get the service you need from the DMV in a timely manner. In fact, you can’t expect to get service within even one month. Despite the DMV’s best efforts, multiple offices are still struggling to decrease wait times. 

How the DMV is trying to reduce wait times

During the pandemic, the DMV has implemented one key strategy to reduce wait times. That strategy has centered on moving most of its services online, including simple tasks like renewing vehicle registration, changing an address, and replacing a lost license, permit, or ID. 

Given their simplicity, these online services should be easy to take advantage of and utilize. After all, there are many online businesses that offer fast and seamless digital experiences. But unfortunately, the DMV is not one of them. 

If you use your local DMV’s online platform, you can still experience long wait times to receive the items you need. Just because you’re doing things online doesn’t mean the DMV will provide what you want in a timely manner, and that fact is even more true during a pandemic.  

But want to know what’s worse? The online documents you have to fill out. These forms aren’t always straightforward. Certain fields are ambiguous, leaving you unsure of what to include. And you can also find it challenging to submit every document correctly, much less gather all of the right information.

The gap between what you expect from the DMV’s online services and what you actually get is wider than it should be in today’s digital age—and research supports this truth. In fact, here are statistics that showcase just how wide that gap is. 

  • About 73% of customers expect organizations to know their needs and expectations, but only 51% of customers believe companies do. 
  • Around 62% of customers expect organizations to innovate based on their behavior and actions, but only 47% of customers think brands do this successfully. 
  • Currently, only 46% of digital experience professionals have a full understanding of the causes of user frustration and friction.
  • Only 45% of mature companies believe their team has a complete picture of a consumer’s digital experience. 

The DMV is swimming in a pool full of companies that offer bad online experiences and services. And these inferior consumer journeys don’t decrease wait times—they increase them. 

Three obstacles leading to longer DMV wait times

a woman upset about the DMV wait times

With the DMV’s online strategy failing, it’s easier to identify the main drivers contributing to the organization’s long wait times. Two of those factors are expected, but one of them is a little less obvious. For more context, here are three obstacles that continue to increase DMV wait times. 

1. DMV Closures 

As you might expect, when an employee tests positive for COVID-19, that individual has to quarantine. This scenario played out in New Jersey when a worker at a Motor Vehicle Commission Center found out they had contracted the virus. After testing positive, the employee started to quarantine immediately. However, the rest of the staff had to do so as well. 

This local Motor Vehicle Commission Center shut down after learning about the employee’s positive COVID-19 test. Afterward, the organization had someone come in to clean the center, but it remained closed until contact tracers had the opportunity to clear enough employees to reopen. 

While this procedure was necessary and critical to keep customers and employees safe, it didn’t help speed up wait times or reduce the backlog. And if customers couldn’t rely on the center to provide a great online experience, they had to wait until the Motor Vehicle Commission Center reopened, which likely led to a more significant backlog and an even longer wait time.   

2. Appointment-Only Systems

DMV wait times are also increasing across the country because some are transitioning to an appointment-only system. For example, you can look at several Motor Vehicle Commission Centers in New Jersey. 

Many of the organizations recently announced that they would stop allowing walk-ins and only service customers who had made an appointment. Of course, this initiative is necessary to help keep customers and employees safe during the pandemic. However, it’s another safety measure that unfortunately has an unwelcome drawback: increased wait times. 

The centers have already informed customers that demand is high, and as a result, they may not get an appointment at their preferred time or location. And without a great online platform to provide relief, wait times are continuously increasing. 

3. Software Updates

When you think of software updates, you think of speed, innovation, and technological advances. Rarely, if ever, do you think of delays and a worsening customer experience. But with the DMV, these consequences are what you get. 

While you wouldn’t expect it, the Madison County DMV in Rexburg, Idaho, closed for a short period of time because of statewide software upgrades. The state’s Department of Transportation ushered in these upgrades to modernize the organization’s 40-year-old system—and the most recent upgrade was the fourth one in the process. 

The new system and constant iterations have resulted in longer DMV wait times in the state. In fact, the upgrades have made the DMV in Rexburg get behind in registering 300-400 car titles.

How you can elude long DMV wait times 

While the DMV is doing what it can to reduce long wait times, the organization is struggling to succeed. Closures, appointment-style systems, and software upgrades are forcing you to wait months to get the attention you need. And you can’t rely on the DMV’s online platform to make things easier. 

However, what if there was another way to get what you want without waiting a long time? If you’d be interested in learning about another solution, you’re in the right place. 

Barry Risk Management, Inc. can complete your DMV needs with a quick and seamless online platform. With over 30 years of experience in the DMV industry, you can rely on experts at Barry Risk Management, Inc. to do what you need in a timely manner. 

The representatives with the company are easily accessible, knowledgeable, and can help you do everything digitally so that you never have to leave the comfort of your home. Whether you need to renew a vehicle registration or get a car title, you can rely on Barry Risk Management, Inc. for help. 

It doesn’t matter where you live or how difficult your service might seem. If your needs are DMV-related, Barry Risk Management, Inc. can achieve what you need within a short timeframe that the DMV can’t do. 

Don’t wait weeks or months to get the DMV services you need. Contact Barry Risk Management, Inc. here so that you can get help quickly and without any hassle!

Did You Know?

The Barry Risk Management, Inc. Team is continuously updated on new DMV regulations, requirements, & forms to ensure we are providing you with the most current information.

Read More
Having Barry Risk Management is like having a bunch of great employees without the expense. Great team over there.
Read More
These guys are fantastic at what they do. We use them for all of our auto and insurance issues. I haven't had to step foot in the DMV for years.
Read More
Everyone at Barry Risk is an expert in driver services. They can handle just about anything my team throws at them.
Read More
We've depended on Barry Risk's dealer services for years. Their speed and knowledge has made us look great to our customers and helped us grow our business.
Safe & Secure Transactions

Got a question?

Most issues can be answered by visiting the FAQ SECTION Otherwise, please use the contact form or call us.

Mon – Fri 9am – 5pm

We do not deal with driver’s licenses or photo identifications.





Text or Call

Barry Risk Management, Inc. 2021 © All Rights Reserved. Privacy Policy.

We are not an official NYS DMV office. We are a licensed private service bureau. DMV services offered are available free of charge at any NYS DMV.


te id="2968"]




Your use of this site is also subject to the Terms of Use. Please review those Terms of Use for additional details regarding your use of this site.


IP Addresses and Cookies

Generally speaking, you may visit the site while remaining anonymous.

Our websites automatically log your IP address and domain name, and non-personal information such as the type of web browser you use, to help us administer the sites and to compile statistics such as the number of visitors.

Our websites use cookies to identify you over multiple visits to the site, for example to remember your country and provide country-specific content. Cookies are optional, and you can block or delete them. However, some parts of our websites (e.g. chat pages, Online Store) will not work without cookies. Cookies may also be used to track visitor behavior on the website, which allows visitors to be retargeted with digital advertising that reflects their past behavior on the site.

The Types of Cookies Avid Uses

Session cookies: These cookies are temporary and expire once you leave the site. Session cookies are mainly used by online stores to hold your items in the basket while you are shopping online.

Persistent cookies: Persistent cookies may stay on your disk for a long time after the session is ended. These cookies may hold data such as login details, contact information and account numbers, so that you don’t have to type them in every time you use the site. When using the Avid Online Store, persistent cookies may use data to hold items in your shopping cart or send you reminders about items you have left in your shopping cart but have not yet purchased.

Avid also permits third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use our site. Through a process called “retargeting,” each service places a cookie on your browser when you visit our site so that they can identify you and serve you ads on other sites around the web based on your browsing activity.

For information on how to disable cookies on your computer, visit the Managing cookies page.

Submission of Personal Information

Certain portions of the site may require that you submit some personal information, such as your name and email address, before using those portions of the site. At minimum, you are typically required to register with the site and provide your name or email address before using any of the members only areas of the site. For some services, such as forums, Avid Link, customer support features, registering for events or contests, downloading software or uploading content, you may have to create an account, and submit additional personal information such as your mailing address.

Use of Personal Information

Avid uses information it collects to provide the services and information you select, to better understand its customers, to provide better products and services, and to assist with site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Avid to enforce the Terms of Use and other terms or conditions applicable to any portion of the site.

We also use this information to send you information about Avid, or other topics Avid thinks may be of interest to you, such as product information or updates. As part of its business, Avid works with authorized partners, such as authorized resellers, to provide you with the services and information. As part of those activities, Avid may share your information with those authorized entities so that they can directly provide the information or services to you.

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

If the processing is based on your consent, you may at any time withdraw your consent by contacting us at or the address listed below. This email address is for privacy related inquiries only. All other requests, such as for product support, will not be replied to. For product support and troubleshooting, please contact Avid Customer Care by clicking here.

In order to enter into a contract regarding the purchase of Avid’s products or services, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the product or service.

Avid keeps the information you provide for as long as you remain an active user of the site and recipient of our information.

Aggregation and Use of Anonymous Data

Avid aggregates information provided by you to create anonymous statistical and demographic data. This anonymous data helps Avid to understand and know its customer base better. That anonymous data may be provided to third parties but never in such a fashion as to identify you personally.  Some Avid products and websites use Google Analytics for the collection of anonymous data. Learn more about how Google uses data collected using Google Analytics.

The Google Analytics features that Avid employs are as follows:

  • General Features related to browsing behavior such as: browser type/version and language, operating system type/version, device type/version, domains, page views, referring/exit pages, location data such as country, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends.
  • Demographics and Interest Reports: Age, Gender, Interest Data.
  • Advertising and Remarketing: This includes data from Google’s signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information from their Google account to personalize ads.
  • User ID Tracking: To combine sessions across multiple devices and interactions for logged-in users.
  • Site Search Tracking: What a user typed into the sites search feature.
  • eCommerce Tracking: Information related to product purchased, price, date and time of purchase, order #, etc.
  • Enhanced eCommerce Tracking: Information related to products viewed, products added/removed to cart, onsite promotions clicked, currency, refunds, etc.

You can opt out of Google Analytics by using this tool: