Whether it’s remote work or AI’s influence on job descriptions, many businesses have their hands full as they try to navigate an unfamiliar workplace ripe with disruption. The worst part? Things aren’t looking much better. Another overlooked shift is impacting the workplace: decreased employee productivity.
The first quarter of 2023 marked the fifth consecutive quarter of year-over-year declines in employee productivity, according to research by EY-Parthenon, which relied on insights from the Bureau of Labor Statistics. The research includes data all the way back from 1948 and suggests that the consistent decline in workplace efficiency has never happened before.
The good news is that the research doesn’t seem to suggest that one industry is performing worse than others. However, that doesn’t automatically mean the auto industry is exempt from what’s happening. In fact, it probably indicates that every sector is noticing decreased productivity at some level. That said, if you’ve seen your workers’ performance plunge, you should consider implementing some tips to increase employee productivity.
Fortunately, this article provides ways to improve your team’s progress to help achieve business goals. However, it’s important first to break down the new research on productivity to better understand the challenge you might be facing.
Why Employee Productivity is Decreasing
In Q1 of 2023, productivity in U.S. workplaces declined 2.7% compared to Q1 in 2022. That means there was a 0.9% year-over-year decrease. At the same time, hours worked increased by 3%, but output only grew by 0.2%. Those numbers paint a clear picture: employees work longer hours but barely push out more products and services because they’re less productive.
Some business leaders are blaming remote work for employees’ less-than-stellar productivity levels. For example, JPMorgan’s CEO Jamie Dimon thinks remote working is bad for workers, particularly when it’s long-term. The CEO of Salesforce, Marc Benioff, also believes office workers consistently perform better than remote workers.
EY-Parthenon Chief Economist Gregory Daco, however, thinks another factor may be at play, one that’s often overlooked and underestimated: employee turnover. People are quitting at higher rates and seeking jobs with flexibility, work-life balance, a strong company culture, and better compensation. While seeking these benefits is understandable, high quit rates are never good for workplace productivity. Add in the labor shortage that’s resulting from high turnover rates, and you have a recipe for decreased efficiency.
Daco also believes the adoption of digital platforms may be contributing to the issue. In an article by SHRM, Daco said, “The digital workplace transformation could be yet another reason for lower output. Technology adoption takes time. When a company rolls out a new way to do things, it takes longer than intended. Sometimes new technology is not more productive initially, and in some cases, it may be less productive until everyone gets up to speed.”
Of course, this doesn’t apply to all technology. Simple tools don’t require a steep learning curve that significantly hinders productivity. However, robust software and platforms that almost—or entirely—change people’s day-to-day workflow can reduce efficiency, especially for bigger organizations with hundreds or thousands of employees to train.
How Dealerships Can Improve Productivity
There are tried-and-true tips that you can use to increase employee productivity. General strategies include upskilling workers, enhancing your company culture, and setting achievable goals. However, general best practices shouldn’t be the only ones you implement. Using tips specific to auto dealerships is also wise, as they’re more targeted to your workplace.
For example, one of the best methods to improve employee productivity at dealerships is outsourcing DMV and post-transaction tasks. These routine administrative responsibilities take significant time since they require employees to search the DMV’s website or make multiple phone calls to track down information. They also decrease team members’ ability to complete tasks that’ll actually achieve sales goals, like emailing leads, talking to new customers on the car lot, and facilitating test drives for interested buyers.
So, outsourcing DMV and post-transaction tasks can tremendously improve your employees’ productivity. You just need to ensure you’re outsourcing these responsibilities to knowledgeable professionals. Private DMV services companies like our team at Barry Risk Management have over 30 years of experience in the DMV industry. If you work with us, your team can stop worrying about three major tasks.
1. Collecting tags and title
Anyone buying a new car needs their tags and title. Typically, sales employees provide these documents to customers after going on the DMV’s website or speaking with a DMV representative. However, your dealership can outsource this responsibility to us. We’ll gather the necessary information from customers and mail them their tags and titles within days.
2. Mailing license plates
Another item car buyers need is license plates. Instead of asking your sales team to complete all the forms to mail these necessities to customers, you can leave the task to us. We know exactly which DMV forms to fill out. We can handle this administrative work and give your customers what they need as soon as possible while your team prioritizes other responsibilities to improve productivity.
3. Getting duplicate titles
Sometimes, your dealership may need a duplicate title. This administrative task is another one we can handle so that your team doesn’t spend time trying to hunt down the fastest way to receive these documents. Every state has a different process for getting duplicate titles. The correct forms and proper formats are necessary, but our team already knows each state’s requirements. Working with us will ensure your dealership gets a duplicate title quickly and your employees are productive in the right areas.
Give Employees the Right Responsibilities
Improving productivity at your dealership won’t be easy. But it’ll be more attainable if you outsource DMV and post-transaction tasks so that employees have time to work on things that’ll move your organization forward. So, cut the routine tasks your workers have to sludge through to finish. Put some of your administrative functions into the hands of trusted professionals at Barry Risk Management to supercharge your workforce.
Contact our team at 1-888-995-TAGS(8247) to outsource the tasks hindering your auto dealership’s productivity.