Why Are DMV Workers So Rude? (And How to Avoid Them in NY) 

why are DMV workers so rude?

Encountering a rude DMV worker is so common it’s almost a rite of passage marking your transition into adulthood. No matter where you live in the U.S., you will find droves of people who’ve come across a not-so-friendly DMV employee. The situation is so bad that the question “Why are DMV workers so rude?” is typed into search engines 400 times every month. That’s the reason we’re writing this article. 

While everyone encounters a rude DMV worker at some point in life, not everyone knows the reasons for this too-common occurrence. Of course, there are some potential causes for the bad interactions, which we’re going to outline in this article. But what matters more than anything is whether it’s possible to avoid rude DMV workers while still getting the items you need. In New York, the answer is “yes.” But before we get to that, let’s answer the question that’s getting asked 400 times per month. 

Reasons DMV Workers Are So Rude

There are two ways to figure out why DMV workers are so rude. The first is to rely on forums like Quora and Reddit. Many people on these platforms have opinions about DMV workers’ unkind disposition toward consumers. One that’s shared frequently is the following: DMV workers don’t have to be respectful because they’re not part of a business.

The DMV is a government agency. It doesn’t have to provide great — or even good — customer service because its longevity doesn’t depend on customer satisfaction. In fact, it’s unlikely it’ll ever stop operating because its workers are rude, and according to most people on Quora and Reddit, that’s why the agency’s employees are so unkind. 

The second way to figure out why DMV workers are rude is to read articles authored by thought leaders in customer service. While we couldn’t find any credible content outlining the specific causes fueling the DMV’s issues, we did see plenty of content suggesting general reasons for bad customer service in any industry. Here are the top reasons we came across:

  1. Lack of Training: Insufficient training can leave employees without the right tools and knowledge, resulting in mistakes, unanswered customer questions, and an overall desire to not speak with consumers.
  2. Hiring the Wrong People: Making the wrong hiring choices can easily tank customer service. Someone who isn’t kind and professional in the application process won’t be those things when they get hired.
  3. Employee Burnout: Long work hours, overwhelming workloads, and stressful environments are great ways to tire employees and make it difficult for them to put their best foot forward in customer interactions. 
  4. Low Levels of Empathy: Sometimes, employees lack empathy. It’s not always easy to see things from someone else’s perspective, but the inability to do so can make customer relations quite unpleasant.  
  5. Unengaged Workers: An employee who’s uninterested in performing well and seeing their department thrive probably won’t have the best attitude when speaking to consumers.  

The above reasons shed light on why conversations with DMV workers may be challenging. But honestly, there’s no definitive answer that outlines the reasons for poor interactions with DMV employees. At least, there wasn’t one we found and believed in with 100% certainty. The only thing we can say with absolute confidence is that there’s a way to avoid DMV workers — whether they’re rude or not — in New York while still getting what you need.  

Yes — You can Avoid DMV Workers 

According to a report discussed in Forbes, 67% of customers are “serial switchers,” meaning they’re willing to switch to another brand because they experienced terrible customer service. Maybe you’re one of these people. Maybe you’re quick to jump ship and buy from another company when you’ve been wronged by its competitor. Well, unfortunately, you can’t do that with the DMV.  

Because it’s a government agency, you can’t technically switch to using another brand. There’s only one place in the U.S. that will issue everything you need to drive legally in your city and state: the DMV. However, that doesn’t mean you can’t have someone else interact with the DMV so that you don’t have to do so. 

There are businesses that can act as the middle-man between you and your local DMV in New York. They’re commonly called “private DMV services companies” or “third-party DMV services companies.” Both terms mean the same thing, so you can use them interchangeably. The point is that you don’t have to interact with DMV workers in New York if you use a private DMV services company like our team at Barry Risk Management. 

We can get the items you need from the DMV, eliminating any and all your interactions with the agency’s employees. We can get your titles, tags, license plates, registration, and plate surrender receipts without requiring you to wait in long lines only to potentially encounter rude DMV workers. The best part is that we can provide some of these things immediately. Your registration, license plates, and plate surrender receipts can be in your hands on the spot, no bad conversations with the DMV needed. 

So, while you can’t switch brands in the DMV industry, you can find someone else to talk to its workers. That way, you can prevent at least one bad conversation during your lifetime.

Turn the Other Cheek

Coming across a rude DMV worker is a shared experience. And while the reasons for it may not be straightforward, the solution to avoiding it is clear. Turn the other cheek to prevent making a bad conversation worse — and know you’re not just doing it to diffuse the situation. You’re turning to look at the middle-man who can step in and get what you need: Barry Risk Management.  

Want to avoid getting items from New York DMV workers directly? Call us at 1-888-995-TAGS(8247) so that we can get your license plates, registrations, and plate surrender receipts on the spot.

Why You Should Use a Third-Party DMV Services Company

third-patty DMV

What’s one thing that almost everyone — and we mean almost everyone — in New York can agree on? The DMV is not a fun place (and that’s putting it lightly). Oftentimes, DMVs elicit some form of discomfort, whether that’s frustration, annoyance, or exasperation. And to be fair, this isn’t unique to DMVs in New York. There are problems with DMVs all across the country. 

However, a solution is uniquely available to New York residents who want to avoid the DMV at all costs: use a third-party DMV services company. This solution isn’t discussed frequently. In fact, there’s not much information about it on the internet. Maybe that’s because it’s hard to find third-party DMV services in every U.S. state, or perhaps it’s because no one’s found the time to provide information about this solution. 

Whatever the reason, we want our fellow New York residents to know the purpose and benefits of using a third-party DMV services company, especially since we can be considered this type of business. 

What is a Third-Party DMV Services Company? 

A third-party DMV services company is a brand that steps in between you and your local DMV to provide the services you need. That means when using a third-party DMV services company, you don’t have to visit the DMV yourself. The third party will handle all the paperwork associated with the items you need and provide those items to you. All you have to do is sit back and relax. 

However, keep in mind, that not all third-party DMV services companies are created equal. Some only provide a couple of services, like getting your license plates and tags, while others deliver a suite of offerings. Additionally, some have more experience, better technology, and seamless processes, making them more credible than alternatives. Because these variances exist, it’s essential to use a third party that has a good reputation and provides the help you need, so make sure to research a company before signing up to use their services. 

The Headache-Inducing DMV Experience

Now, why should you use a third-party DMV services company? The straightforward answer is that it’ll prevent you from encountering the issues related to interacting with the DMV. As we all know, many challenges can arise when visiting a local DMV or speaking with a DMV representative on the phone. Some of those problems include the following:

  • Long wait times: It’s almost impossible to avoid long lines at the DMV. Visiting one automatically means signing up to stand or sit for at least an hour before being helped. Even calling the DMV can mean waiting 30 minutes to speak with someone. 
  • Paperwork issues: Have you ever had trouble finding the correct DMV form? Have you ever had a DMV representative say they’re unable to find the form you’re confident you submitted? If so, you’re not alone. Paperwork issues are common at the DMV.
  • Poor user experience online: The DMV lets you complete some tasks online, but the user experience isn’t always great. It can be hard navigating the website, finding forms, and understanding what you must do to get what you need.
  • Bad customer service: Unfortunately, it’s easy to experience poor customer service when interacting with a representative at the DMV. That’s true whether you speak to someone in person or on the phone. 
  • Delays, delays, delays: Let’s be honest. The DMV can be synonymous with delays. Whether you’re trying to get your license plates, a duplicate title, or vehicle registration, it can take weeks to get what you need when it was initially supposed to take a few days. 

The above list doesn’t include all the problems you may experience with the DMV, but it proves why another solution is necessary. Using a third-party DMV services company helps you avoid all the above issues (and more) so that you get what you need without any hassles — and that’s particularly true if you use a credible third party that offers the various services you may seek.

Third-Party DMV Services are Here for You

If you want to use a third-party DMV services company, you may be wondering where to find one. A quick Google search can present different options. However, few have the industry experience and breadth of services we offer. 

Our team at Barry Risk Management has been in the DMV industry for over 30 years. We’ve helped individuals all over the country get the items they need from the DMV and have garnered a positive reputation as a result. 

We also provide many DMV services, and for our New York customers, we deliver what they need on the spot. Let us repeat that loud and clear: for our New York customers, we don’t deliver items in one day, a few days, or weeks later like other third-party companies. We have a process that ensures New York residents get what they need on the spot. 

For context, below are all the DMV-related items that we can provide New York residents immediately

  • License plates
  • Vehicle registration
  • Duplicate registrations
  • Renewal registrations
  • Plate surrender receipts

Our ability to deliver items right away is great news if you call the Empire State home. With us, you no longer have to visit the DMV or interact with its representatives. You don’t have to take off work, lose a precious weekend day, or surrender a whole morning or afternoon trying to get what you need from the DMV. If you want to gather something we listed above, you can trust us to provide it immediately. 

Do you live in New York and want to use a third-party DMV services company to avoid headaches at the DMV? Contact us at 1-888-995-TAGS(8247) to get license plates, registrations, and plate surrender receipts on the spot.

How Your Dealership Can Improve Its B2C Buyer’s Journey

One of the most important things you can do for your dealership is to perfect your B2C buyer’s journey. For clarity and context, the B2C buyer’s journey is the path consumers take to purchase a product or service from your brand. That path can be difficult or easy, depending on your company’s ability to meet consumers’ needs. However, the goal is to provide the easiest journey possible to increase sales. 

Creating a seamless B2C buyer’s journey, though, isn’t easy. Many things that can hinder a consumer’s path to purchase — but various tactics can also help keep shoppers on the road to buying from your dealership. Implementing those tactics is a good idea if you want to experience more business success, so continue reading our article to discover best practices for improving your B2C buyer’s journey.

Stages of the Buyer’s Journey

There are three main stages of the B2C buyer’s journey, and it’s critical to know them so that your dealership can meet consumers at each stage. The three stages are the awareness stage, consideration stage, and decision stage.

The awareness stage is at the beginning of the buyer’s journey — consumers enter this stage when they know they have a problem requiring a solution. For example, having a poorly functioning car is a problem. Diving deeper into this problem and all potential remedies would be the goal of the awareness stage. 

The consideration stage occurs when consumers start seriously assessing different solutions. Throughout this phase, consumers actively evaluate and research various remedies to see which one is best. Buying a new or used car, for example, might be a solution they’re researching. 

The last phase is the decision stage. Consumers reach this final step when they’re confident in the best solution for them and simply have to choose where to receive it. For example, this phase would be where car shoppers determine whether to buy from your dealership or another. 

Ultimately, a successful B2C buyer’s journey will meet consumers at each stage to answer questions, ease fears, overcome objections, and showcase competitive advantages. So, it’s essential to focus on each stage of your dealership’s B2C buyer’s journey to ensure you don’t miss opportunities to win over car shoppers.    

Why the B2C Journey Matters 

It’s easy to wonder whether improving your B2C buyer’s journey is something you should prioritize right now. After all, there are tons of articles urging auto dealers to enhance a certain part of their business. Our encouragement to perfect your B2C buyer’s journey, though, isn’t without significant merit. 

Car shoppers no longer visit dealerships right away when they’re considering whether to buy a car and which dealership should get their money. Today’s consumers spend much of their buyer’s journey online. That means your sales and marketing teams must revamp the B2C buyer’s journey to meet car shoppers where they are and provide the information they need to get sales. If you don’t believe us, consider these stats that showcase how much of the buyer’s journey happens online: 

These are just several stats showcasing how much of the B2C buyer’s journey happens digitally. However, they’re enough to prove the importance of shifting your team’s focus to the buyer’s journey and updating it to ensure it’s a seamless experience. 

improving the B2C buyer's journey

How to Improve the B2C Buyer’s Journey

Now, it’s time for the good stuff. How can you improve your car dealership’s B2C buyer’s journey? Below are six tips you can implement.

1. Create Blog Content

Stage: Awareness Stage

Purpose: Blog posts are perfect for the awareness stage. First, they give you a great opportunity to address car shoppers’ problems at length and provide potential solutions (like buying a new or used vehicle). Blog content also helps your dealership get in front of consumers when the posts are optimized for search engines. That means you can introduce yourself to potential car buyers at the beginning of their research process instead of hoping they find you later. 

2. Post on Social Media

Stage: Awareness Stage 

Purpose: Car buyers are already using social media to help inform their decision-making process, so your dealership should take steps to consistently publish social media posts. Doing so is a great way to briefly address car buyers’ problems, introduce your brand, and establish trust and connections that can lead to sales down the road. 

3. Provide Product Comparisons

Stage: Consideration Stage

Purpose: Product comparisons can help consumers consider different vehicles to determine which one may work for them. You can create guides online that compare different cars’ features, safety levels, costs, and more. However, if guides are too time-consuming to create, you can also develop a website that makes it easy for shoppers to research and customize different vehicles to compare their options. 

4. Create Test Drive Videos

Stage: Consideration Stage

Purpose: Another great way to help car shoppers who are considering their options is to upload test drive videos to YouTube. Surveys suggest auto buyers are already watching these types of videos for longer periods of time, so having them on your dealership’s YouTube page will go a long way in helping consumers assess vehicles from your dealership. 

5. Promote Deals and Incentives

Stage: Decision Stage

Purpose: If you want car buyers to choose your dealership over others, one of the best ways to do that is with deals and incentives. These can be especially powerful in today’s market, where car prices are still high. Consumers who can find a good deal will be more likely to act on it. 

6. Use a Private DMV Services Company 

Stage: Decision Stage

Purpose: A competitive advantage can help your auto dealership stand out from the pack, which is why we recommend using a private DMV services company (that would be us at Barry Risk Management). This type of business will ensure car buyers get their licenses, titles, tags, and vehicle registrations quickly. That way, they can start legally driving their cars without waiting weeks or months. 

Take Consumers’ Journey to the Next Level

You can increase your dealership’s success by improving its B2C buyer’s journey. All you have to do is prioritize the improvements. Take time to shift your team’s focus to online efforts that’ll meet car buyers where they are and guide them toward a purchase. The work you put in will be worth it once you see how many consumers join and remain on the path to buying from your dealership.

Want to enhance your B2C buyer’s journey? Contact our team at 1-888-995-TAGS(8247) to improve your decision stage with a private DMV services company.

A Hybrid Sales Model is a Top Car Buying Trend — You Ready?

how to create a hybrid sales model

New research has exciting news for consumers: 2024 may be a buyer’s market. According to a report by Cox Automotive, interest rates and prices are expected to decrease, making vehicles more affordable for car shoppers. Experts agree this shift will happen as car inventories increase, leading to greater financial incentives. Of course, this shake-up may not excite auto dealers, who enjoyed a four-year-long seller’s market — but a return to normalcy isn’t bad news.

Affordability will help attract more potential customers, given the increased options and better deals that will be available. The important question, though, is whether dealerships are ready to help car buyers in 2024.

Shopping for vehicles doesn’t look like it did ten or even five years ago. Today, consumers want a hybrid sales model combining online tools and great in-person experiences. With this being a top car buying trend influencing the auto market, your dealership needs to make sure it’s prepared if it wants to appeal to consumers and increase profits.

A Car Buying Trend to Implement  

Not every fad is worth acting on — many car buying trends come and go with the wind. But if there’s one that’s likely to stay, it’s the role digital tools are playing in the car buying process. Multiple stats showcase just how prevalent online tools are to consumers who are shopping for vehicles. For example, below are several stats you should know. 

These stats are just the tip of the iceberg. However, they already make it clear that providing tools online is just as important as offering great in-person experiences. Dealerships can no longer afford to rely solely on in-person conversations to move the need forward. A hybrid sales model is key to attracting and satisfying today’s car buyers. 

Transitioning to a Hybrid Sales Model

Implementing a hybrid sales model may not be the easiest, depending on your team and the digital tools you’re using. But here’s the good news: it pays off to push past the obstacles to create a hybrid sales approach. 

A 2023 study suggests that dealerships using digital retailing tools see results. Specifically, 90% of auto dealers who’ve implemented digital retailing tech have experienced positive benefits in at least one area of their business. The study found that 70% of dealers believed customer relationships, customer experience and satisfaction, employee workflows, time spent completing deals, ease of completing deals, and staff efficiency were all areas within their companies that improved significantly. 

If you’re one of the auto dealers who’s already implemented digital retailing tools, you’ve probably noticed improvements at your company as well. In that case, this success should encourage you to continue providing a hybrid sales journey. On the other hand, however, it should also encourage you to find ways to refine your hybrid sales model to get even better results. Need an idea about where to start? Consider incorporating digital tools into your post-sale process. 

provide car buyers digital tools by creating a hybrid sales model.

The Need for Digital Tools Post-Transaction

Currently, many auto dealers provide digital tools for consumers’ pre-sale and vehicle research steps, which makes sense. As research has shown, car buyers use online resources before ever stepping foot onto a dealership’s lot. However, to truly have a successful hybrid sales model, digital tools need to be available post-transaction. 

Think about it. How are you going to provide car buyers’ license plates, tags, titles, and vehicle registrations? Will you fill out paperwork with customers and sit on the phone with the DMV to get everything squared away? Since this is the normal way of getting car buyers’ license plates, titles, tags, and vehicle registrations, your answer is probably “yes.” But today, consumers want digital tools available from the beginning to the end of their purchasing process. 

Getting tons of DMV paperwork out at the final steps won’t cut it. That means your salespeople need to have innovative tech available when interacting with consumers on DMV related matters. However, how can you make your post-sale process more digital? That’s where private DMV service companies — like us —come in.

Continuing the Hybrid Model With Expert Guidance

At Barry Risk Management, we offer an online platform for auto dealerships that want to provide car buyers’ license plates, tags, titles, and vehicle registrations digitally. All you have to do is provide information through our online platform, and then our team of experts will work with the DMV to get your car buyers what they need quickly. 

Also, it doesn’t matter what state your dealership is in. Our team has more than 30 years of experience in the DMV industry and knows what to do in each state to get consumers what they need. 

So, if you want to ensure you have a hybrid sales model before and after a transaction, implement digital tools like our online platform for DMV services. Doing so will allow you to quicken, streamline, and innovate the post-transaction process to give car buyers a hybrid sales model from beginning to end.

For an online platform to quickly fulfill DMV needs, contact our team at Barry Risk Management at 1-888-995-TAGS(8247).

How to Increase Employee Productivity at Auto Dealerships

Whether it’s remote work or AI’s influence on job descriptions, many businesses have their hands full as they try to navigate an unfamiliar workplace ripe with disruption. The worst part? Things aren’t looking much better. Another overlooked shift is impacting the workplace: decreased employee productivity. 

The first quarter of 2023 marked the fifth consecutive quarter of year-over-year declines in employee productivity, according to research by EY-Parthenon, which relied on insights from the Bureau of Labor Statistics. The research includes data all the way back from 1948 and suggests that the consistent decline in workplace efficiency has never happened before. 

The good news is that the research doesn’t seem to suggest that one industry is performing worse than others. However, that doesn’t automatically mean the auto industry is exempt from what’s happening. In fact, it probably indicates that every sector is noticing decreased productivity at some level. That said, if you’ve seen your workers’ performance plunge, you should consider implementing some tips to increase employee productivity. 

Fortunately, this article provides ways to improve your team’s progress to help achieve business goals. However, it’s important first to break down the new research on productivity to better understand the challenge you might be facing. 

Why Employee Productivity is Decreasing 

In Q1 of 2023, productivity in U.S. workplaces declined 2.7% compared to Q1 in 2022. That means there was a 0.9% year-over-year decrease. At the same time, hours worked increased by 3%, but output only grew by 0.2%. Those numbers paint a clear picture: employees work longer hours but barely push out more products and services because they’re less productive. 

Some business leaders are blaming remote work for employees’ less-than-stellar productivity levels. For example, JPMorgan’s CEO Jamie Dimon thinks remote working is bad for workers, particularly when it’s long-term. The CEO of Salesforce, Marc Benioff, also believes office workers consistently perform better than remote workers.  

EY-Parthenon Chief Economist Gregory Daco, however, thinks another factor may be at play, one that’s often overlooked and underestimated: employee turnover. People are quitting at higher rates and seeking jobs with flexibility, work-life balance, a strong company culture, and better compensation. While seeking these benefits is understandable, high quit rates are never good for workplace productivity. Add in the labor shortage that’s resulting from high turnover rates, and you have a recipe for decreased efficiency. 

Daco also believes the adoption of digital platforms may be contributing to the issue. In an article by SHRM, Daco said, “The digital workplace transformation could be yet another reason for lower output. Technology adoption takes time. When a company rolls out a new way to do things, it takes longer than intended. Sometimes new technology is not more productive initially, and in some cases, it may be less productive until everyone gets up to speed.”  

Of course, this doesn’t apply to all technology. Simple tools don’t require a steep learning curve that significantly hinders productivity. However, robust software and platforms that almost—or entirely—change people’s day-to-day workflow can reduce efficiency, especially for bigger organizations with hundreds or thousands of employees to train. 

How Dealerships Can Improve Productivity

how to increase employee productivity at auto dealerships

There are tried-and-true tips that you can use to increase employee productivity. General strategies include upskilling workers, enhancing your company culture, and setting achievable goals. However, general best practices shouldn’t be the only ones you implement. Using tips specific to auto dealerships is also wise, as they’re more targeted to your workplace. 

For example, one of the best methods to improve employee productivity at dealerships is outsourcing DMV and post-transaction tasks. These routine administrative responsibilities take significant time since they require employees to search the DMV’s website or make multiple phone calls to track down information. They also decrease team members’ ability to complete tasks that’ll actually achieve sales goals, like emailing leads, talking to new customers on the car lot, and facilitating test drives for interested buyers. 

So, outsourcing DMV and post-transaction tasks can tremendously improve your employees’ productivity. You just need to ensure you’re outsourcing these responsibilities to knowledgeable professionals. Private DMV services companies like our team at Barry Risk Management have over 30 years of experience in the DMV industry. If you work with us, your team can stop worrying about three major tasks. 

1. Collecting tags and title 

Anyone buying a new car needs their tags and title. Typically, sales employees provide these documents to customers after going on the DMV’s website or speaking with a DMV representative. However, your dealership can outsource this responsibility to us. We’ll gather the necessary information from customers and mail them their tags and titles within days. 

2. Mailing license plates

Another item car buyers need is license plates. Instead of asking your sales team to complete all the forms to mail these necessities to customers, you can leave the task to us. We know exactly which DMV forms to fill out. We can handle this administrative work and give your customers what they need as soon as possible while your team prioritizes other responsibilities to improve productivity. 

3. Getting duplicate titles

Sometimes, your dealership may need a duplicate title. This administrative task is another one we can handle so that your team doesn’t spend time trying to hunt down the fastest way to receive these documents. Every state has a different process for getting duplicate titles. The correct forms and proper formats are necessary, but our team already knows each state’s requirements. Working with us will ensure your dealership gets a duplicate title quickly and your employees are productive in the right areas. 

Give Employees the Right Responsibilities 

Improving productivity at your dealership won’t be easy. But it’ll be more attainable if you outsource DMV and post-transaction tasks so that employees have time to work on things that’ll move your organization forward. So, cut the routine tasks your workers have to sludge through to finish. Put some of your administrative functions into the hands of trusted professionals at Barry Risk Management to supercharge your workforce. 

Contact our team at 1-888-995-TAGS(8247) to outsource the tasks hindering your auto dealership’s productivity. 

The Future of the Automotive Industry in 2024

future of automotive industry

In 2023, the automotive industry saw increased car prices, reduced inventory, high interest rates, an ongoing chip shortage, and a bigger desire for used vehicles. But it’s the start of a new year. With it are new possibilities on the horizon.

There are many predictions about the future of the automotive industry in 2024. Some are based on opinions, while others are based on surveys. You may have already read a few ideas, but we’ve compiled some of the best predictions in case you haven’t seen the automotive forecast. For insight into what the future of the automotive industry will look like this year, check out the four predictions below. 

1. Vehicle Supply Will Increase, Helping Consumers

According to Cox Automotive, new-vehicle supply will rise, causing dealerships to offer discounts and more incentives. This prediction is good news for car buyers. The market may finally return to normal. In fact, Cox Automotive thinks there will be three times the number of vehicles available as there was during the chip shortage. 

But for auto dealers, this prediction means transaction prices for new cars will likely decline. If dealerships offer more incentives and discounts, transaction prices won’t be as high as they were in 2023. However, they won’t be significantly low since the incentives are unlikely to exceed 10% of transaction prices, which was prevalent in 2019. 

Also, auto dealers can expect sales to increase because car buyers will be attracted to the return to normalcy as well as the discounts and incentives. Admittedly, the sales increase will be small, but it’s better than nothing. The new-vehicle market will increase by less than 2%, reaching $15.7 million in sales. 

Used vehicles will also get more attention from consumers, but the growth will be minimal. Cox Automotive thinks this particular market will grow by less than 1%, with dealerships selling 36.2 million used vehicles in 2024. Around 19.2 million of those vehicles are predicted to sell through retail channels. 

2. Cybersecurity Will Become a Legal Requirement 

In today’s digital world, cybersecurity is a popular topic in every industry. In 2024, however, the automotive market will put more attention towards beefing up its cybersecurity. Out of 200 c-suite executives recently surveyed, 64% believe the industry’s supply chain is vulnerable to a cyberattack. Forbes predicts the market will try thwarting attacks by consolidating computer networks into “super-computers owned, monitored, and maintained by the car manufacturers.” But what’s sure to make a difference, according to Wards Auto, is the UN Regulation No. 155 on cybersecurity. 

In July 2024, the regulation will require the entire automotive value chain to have a cybersecurity management system if they want to participate in the EU’s car-buying market. That means everyone from sub-suppliers to suppliers to OEMs must implement a system that protects them in the digital landscape. This regulation will change the automotive industry significantly. 

Currently, the market uses another framework to build a secure product, but they’re not required to do so. The framework is simply a standard, not a legal demand. But Regulation No. 155 changes things; it’s a non-negotiable for automakers and applies to software, IP components, and any relevant system. Fortunately, the auto industry can prepare for the new regulation by conducting a threat analysis and risk assessment. 

3. Online Car Buying Will Include Amazon

Not only is Amazonification shifting the auto industry, but Amazon’s recent partnership with Hyundai is shifting the market, too. In 2023, the online retail giant and automaker became official partners to bring Hyundai vehicles to Amazon. Now, Hyundai dealerships can meet potential customers at the biggest online marketplace in the world. 

The partnership is the first of its kind. No other dealership offers its customers this convenient option, so it’s bound to attract some car shoppers. However, the program will start small. It’ll only include 18 Hyundai dealerships, but a more extensive rollout will likely happen in the second half of 2024. Customers who buy from a participating dealership can either have their vehicle delivered or pick it up on the lot. 

Auto dealers everywhere should pay attention to how this partnership and car sales unfold. With 163 million U.S. consumers subscribed to Amazon Prime and many product searches starting on Amazon, the online retailer could be an untapped market for other dealerships. As an article on CBT News puts it, “a third of all new car sales could originate on Amazon.com” in a few years. 

4. Convenience Will Reign Post-Transaction

One of the things consumers want from dealerships is convenience. This is why things like online car buying and partnerships between Amazon and Hyundai exist. S&P Global Mobility even suggests that 64% of U.S. car shoppers bought a vehicle online in 2020 because of convenience. The pandemic is likely a reason for the high percentage, but its effects have remained. 

People want an easy car-buying process every step of the way. From researching to test driving to financing, and finally, to legally owning a vehicle, consumers desire a straightforward route. However, the most difficult phase is the last one. Legally owning a vehicle is riddled with long wait times and paperwork because the post-transaction process has relied on outdated methods. Thankfully, in 2024, this will change. 

In an effort to improve the last step, dealerships will increasingly look to private DMV services companies. These businesses provide DMV services so that sales teams don’t have to go through the DMV, which suffers from long wait times. At Barry Risk Management, we’re one of the best private DMV services companies. We help dealers all across the U.S. get their customers’ tags, titles, license plates, and registration. We also do it quickly because our online platform makes it easy to communicate and gather the appropriate documents to move things along. 

More dealers will start to utilize private DMV services companies to increase their sales team’s productivity and offer the convenience car buyers seek. Those who start working with DMV services companies at the beginning of the year will also have a competitive advantage over dealers down the street and in their state. 

The Automotive Forecast Predicts Sunshine

In general, the future of the automotive industry in 2024 looks promising. The new and used car markets will likely grow, even if it’s slow. Automakers will also enhance their cybersecurity if they want to participate in the EU car market. Additionally, dealers may have the opportunity to sell their vehicles on the biggest online marketplace. And they’ll score brownie points as they offer convenience at every stage of the car-buying process, including the post-transaction phase. With all these positives, automakers and dealers should look at the future with optimism.  

To start 2024 off strong, call our team at 1-888-995-TAGS(8247) to learn how to offer your customers more convenience.

How Your Auto Dealership Can Better Manage Holiday Car Sales

how to manage holiday car sales

With Black Friday, Cyber Monday, and popular holidays like Christmas and New Year, people spend a lot of money during the holidays. Since 2009, consumer spending on gifts and other holiday items in the U.S. has steadily increased, and there’s no sign the trend is slowing down. 

According to the National Retail Federation (NRF), Americans expect to spend more money during the 2023 holiday season compared to previous years. In fact, spending is predicted to be so high in 2023 that it may break records. The NRF suggests holiday retail sales will increase from 3% to 4% in 2023 to reach a new record of $966.6 billion

Of course, some of the increase may be due to inflation—higher prices lead to higher totals. However, the rest may simply be people’s desire to shop during the holiday season per usual. The good news is that some of the shopping may happen at your dealership, as holiday car sales are typically strong. 

Why Holiday Car Sales Are Usually Strong

Consumers hear it all the time: “the end of the year is the best time to buy a car.” Most people agree that car deals during the holiday season are great. That’s why consumers look forward to stepping onto parking lots and going online to shop for new and used vehicles. In 2023, holiday deals for cars are looking particularly attractive. For example, RealCarTips.com suggests that around 30 vehicles are available in 2023 with 0% APR financing offers from manufacturers. This is a significant increase from what was offered in previous years.

When commenting on the car incentives available, the founder of RealCarTips.com, Gregg Fidan, said to a reporter from Money, “We’ve seen a huge uptick in the number of incentives that manufacturers have started offering, everything from rebates to better lease deals to more financing deals. We’re also seeing a lot more 1.9% and 2.9% financing deals.”

Most of these incentives and deals are making vehicles more affordable. With high prices and interest rates on auto loans, cars can seem out of reach for many consumers—but deals are closing the gap between what’s possible. So, if your dealership is one of the many offering incentives and deals to attract consumers during a season where they already enjoy shopping, you should expect more foot traffic, calls, and online sales. However, you should also ensure you’re prepared to handle the holiday car sales volume you’re positioned to get. 

Dealer Tech to Manage the Holiday Craze

the best dealer tech to help you manage holiday car sales

One of the most stressful jobs is sales. During the holiday season, sales stress can easily go up as team members try to handle the increase in interested car buyers. For your dealership to maintain a sustainable work environment where your sales team is energized and motivated to handle the business you’re getting, it’ll be helpful to outsource any administrative tasks that take a lot of time. Some of those tasks include DMV responsibilities that your sales team has to do post-transaction, including getting the following: 

  • License plates: Your consumers can’t enjoy the road unless they have license plates that make their vehicles identifiable.
  • Vehicle registration: Car buyers need vehicle registration to legally drive on public roads and associate their vehicle with their state and identity. 
  • Vehicle titles: Showing this document allows car buyers to prove their vehicle is indeed theirs so no one thinks it’s stolen. 

Car buyers need these items as quickly as possible. However, during the holidays, your sales team may not have time to call or visit the DMV, gather the right forms, complete each document, and submit all the papers the DMV requires to retrieve car buyers’ license plates, registrations, and titles. During the festive season, these tasks should go to the next best option: a private DMV services company. 

What is a Private DMV Services Company?

A private DMV services company works with local DMVs to provide consumers with the legal items they need, including all the ones they must have to drive their vehicles. At Barry Risk Management, we’ve been operating as a private DMV services company for years, and our team has more than 30 years of experience in the DMV industry. 

To get the items your car buyers require, we have a digital platform your sales team can use to request what customers need. From there, we gather the appropriate DMV forms, complete the paperwork, submit the documents, and ensure car buyers get what they need in the mail in little to no time. 

Also, it doesn’t matter where your dealership is located. Our team knows what forms to fill out and submit to comply with each state’s laws for acquiring license plates, registrations, and tags. The only thing your sales team has to do is tell us what car buyers need. We’ll handle the rest. 

Gift Your Team a Tool to Help With Holiday Car Sales

The holiday season is a great time to make money. Consumers are ready and willing to spend. And if you’re offering deals and incentives to attract people to shop, you can expect to attract some interested car buyers. However, don’t let your sales team get overwhelmed by all the consumer interest. Your salespeople already have many tasks to handle, especially as online sales increase and digital marketing and sales are required.

Make your employees’ lives easier during the holiday season by outsourcing administrative tasks like DMV responsibilities. Private DMV services companies like our team at Barry Risk Management can do that heavy lifting so that your sales team can focus on what matters most: increasing holiday car sales.  

To learn more, get in touch with one of our representatives at Barry Risk Management by calling 1-888-995-TAGS(8247). 

Why Auto Dealers Should Use DMV Technology

benefits of DMV technology

The customer experience matters, regardless of the industry you’re in. Ensuring consumers have an efficient, simple, and personalized encounter with your dealership is key to success and getting repeat buyers and referrals. However, providing a top-tier customer experience isn’t easy. 

You need the right tools in place to give consumers what they want — and one of the best tools to consider getting is DMV technology. Having this at your auto dealership will not only enhance your customers’ lives and experience but also make your sales team’s job easier. If you’re wondering how that’s possible, don’t worry. The answer lies within the expectations consumers have for their customer experience. 

Consumers’ Ideal Customer Experience 

Consumers want their interactions with brands to look a specific way. According to a survey by the Economist Intelligence Unit, there are five things consumers believe lead to the best experience. Those five things include the following:

  • A quick response to complaints and inquiries (47%)
  • A simple, efficient purchasing process (46%)
  • The opportunity to track orders in real-time (34%)
  • Clear and simple product information across all channels (25%)
  • The ability to interact with a brand on multiple platforms (22%)

All of these expectations can be met, with the exception of tracking orders in real-time. That preference doesn’t align with auto dealerships, but the others do without a doubt. For example, you can offer a quick response to complaints and inquiries by implementing a chatbot. You can also provide clear and simple product information for your vehicles by hiring an exceptional copywriter. Additionally, you can interact with consumers on more platforms by not only creating social media accounts but also hiring someone to manage them.

The only customer experience expectation that requires a little more creativity to fulfill is the second one, which is having a simple, efficient purchasing process. Giving this to consumers will require your auto dealership to provide innovative technology and, specifically, DMV technology, which is often overlooked.  

Why DMV Technology is Beneficial 

There are multiple types of DMV technology, but the one that helps simplify and speed up the purchasing process is called an advanced online DMV platform. This tool can help auto dealerships provide car buyers with the necessary documents to quickly finalize a purchase. Specifically, auto dealers can use an advanced online DMV platform to deliver the following: 

  1. Vehicle registration: With this document, your car buyers can legally drive on public roads and connect their vehicle to themselves and their state. 
  2. License plates:  All of your customers need license plates to drive their cars legally and ensure their vehicle is identifiable. 
  3. Vehicle titles: This document allows your customers to prove they own their vehicles so that there’s no confusion about possession. 

Traditionally, dealerships have provided these items by speaking with their local DMV, gathering the needed paperwork, filling out documents, and waiting for their customers to receive everything they need. However, an advanced online DMV platform eliminates the local DMV to make the car buying process easier and faster. 

Instead of speaking with a local DMV representative, the sales team at an auto dealership can use an advanced online DMV platform — which some private DMV services companies offer — to request the documents a customer needs. After providing a little bit of information about the customer, the private DMV services company will collect the items and mail them to the car buyer. 

There’s no need to speak with a local DMV, and customers don’t need to do anything, either. The private DMV services company handles everything once a request is submitted. It’s that simple — and that’s exactly what consumers want in their purchasing process. 

However, keep in mind that working with a good DMV services company will increase customers’ likelihood of receiving their vehicle registration, license plates, and titles within days. That’s primarily because a good business that offers this DMV technology will have a knowledgeable team that keeps up with evolving DMV requirements across the U.S. and knows which paperwork to complete to get certain documents in each state. 

How to Get DMV Technology 

If you’re ready to implement an advanced DMV online platform to create a simple, efficient purchasing process, all you need to do is find the right private DMV services company. Fortunately, you don’t have to look far. 

At Barry Risk Management, we offer the DMV technology you need. Through our advanced online DMV platform, you can submit a request to get your customers’ titles, vehicle registration, and license plates. Then, we’ll mail it to them within days. It doesn’t matter what state your dealership is in. Our team has over 30 years of experience in the DMV industry and knows what each state requires to get the items your car buyers need. 

So, contact us to take care of the last half of your customers’ car buying process. We’ll ensure it’s simple and efficient so that you deliver the consumer experience people expect. 

To learn more, call us at 1-888-995-TAGS(8247), and one of our representatives at Barry Risk Management will help you. 

Competitive Differentiation: How Auto Dealers Can Stand Out

competitive differentiator

A recent survey by Cars.com identified the top challenges that dealerships are facing in 2023, and one of them is competitive differentiation. The survey garnered responses from 120 auto dealers in the CARS Drivers Seat Community, an exclusive network by Cars.com. Based on their responses, a whopping 80 percent of auto dealers said differentiating from competitors is their number three pain point. 

If you’re experiencing the same problem at your auto dealership, the good news is there are ways to achieve competitive differentiation. However, before learning about the best tactics, it’s worth doing a deeper dive into competitive differentiation so that you know the ins and outs of what you’re trying to accomplish. 

What is Competitive Differentiation?

Competitive differentiation can be defined as the unique factors that set your auto dealership apart from other brands. To achieve it, you must strategically position your business so that it differs from other companies—but that positioning needs to keep car buyers in mind. 

Differentiation is based on what consumers value. That means you can choose almost any element to distinguish your auto dealership from others; the element just needs to be valuable to shoppers. Otherwise, it won’t matter. For example, car buyers won’t care if your indoor dealership has the best floors, lighting, paint colors, and couches, but they will care if your vehicles are cheaper or if your sales transaction is quicker than competing brands. 

Why is Competitive Differentiation Important?

The automotive market is like many others: it’s crowded and full of competition. Consumers have various options to choose from when shopping for a car. In most areas, they can walk onto a street and pass five different dealerships on one block, and the one offering something different is the one they’ll visit. That’s why competitive differentiation is so important. It can literally make the difference in whether car buyers browse your lot or the one next door. 

Five Categories of Differentiation

Getting car buyers to visit your dealership requires creativity, and your creative methods will vary over time. As shopping behavior and technology change, you’ll need to adjust what differentiates your business. However, what you adjust will typically fall into one of five categories. 

1. Product 

Distinguishing your auto dealership in this category means ensuring your inventory is unique. For example, the design, performance, benefits, and quality of your vehicles may differ from other auto dealerships. 

2. Service  

With service differentiators, the goal is to use creative and unique ways to develop relationships with car buyers. In car sales, every interaction is critical, so offering good service is necessary if you want to stay in business. However, going above and beyond with your service is what will differentiate you from competitors. 

3. Channel  

If you want to differentiate your auto dealership in this category, you’ll need to focus on reaching car buyers in unique ways. For example, maybe your brand doesn’t simply post new inventory on Facebook but also has an engaging TikTok account to attract millennials, the largest generation of new car buyers

4. Price 

This category is straightforward. How you price your inventory can differentiate you from competing auto dealers. If you have more cost-effective prices or better deals (and market them effectively so that consumers know about them), you’ll have an easier time attracting potential customers. 

5. Brand Identity 

When trying to differentiate your brand identity, your success will be determined by how car buyers perceive, recognize, and relate to your auto dealership. If consumers have a more positive association with your brand than they do with others, you’ll have differentiated your business effectively. You should keep in mind, though, that differentiating your brand identity will require good marketing and advertising. 

How to Achieve Competitive Differentiation 

Since there are multiple types of competitive differentiation, you have multiple tactics at your disposal. But if you want to know one of the best ways to differentiate your auto dealership in today’s market, here it is: simplify your sales transaction, a tactic that falls in the “service” category. 

Car buyers already spend days researching and looking for a car. In fact, it’s estimated that it can take several weeks or longer for consumers to find the perfect vehicle for them. Because the car buying process can take so long, you can get on consumers’ good side by making the actual sales transaction quick and easy. 

In the age of Amazonification, where people want things fast and without any hassle, providing a speedy sales transaction can do wonders in differentiating your auto dealership from competitors. And if you don’t believe that, here’s how an article in the Associated Press explained what it feels like for consumers to sit in a dealership completing a sale: “Depending on whom you ask, the time spent completing a deal at the average dealership is between 3.6 hours (J.D. Power 2017 U.S. Sales Satisfaction Index) and an eternity (the average shopper).”

For car buyers, the actual sales transaction feels like forever. But if your dealership has all the hallmarks of success and is also known for having quick sales transactions, you will attract more customers. The only question is, how do you truly shorten the transaction? One way is to make the DMV process sweet and painless

Instead of allowing car buyers to wait weeks to get their license plates, titles, tags, and vehicle registration from the DMV, you can provide these necessities within days. All you need to do is use a private DMV services company. These types of organizations provide DMV services, and our team at Barry Risk Management is an example of one. 

With over 30 years of experience in the DMV industry, we help auto dealers around the U.S. give their customers their license plates, titles, tags, and vehicle registration in little to no time. We do this by using an advanced online platform that enables us to respond to dealers’ requests quickly, and our speed ensures car buyers get what they need in a timely manner, shortening the overall sales transaction. This quickness has become a critical competitive differentiator that keeps the auto dealerships we work with ahead of the pack, which is why we want to help you. 

Let us create your competitive differentiation by giving you a shorter sales transaction. Call us at 1-888-995-TAGS(8247) to speak with one of our representatives at Barry Risk Management. 

6 Dealership Technologies to Modernize Your Business

use the best dealership technologies

Innovation hits every industry—and the automotive industry is no different. In recent years, various technologies have popped up to help dealers streamline their sales processes, enhance service operations, and transform the way they sell and maintain vehicles. But not every auto dealer has been quick to adopt technologies to modernize their business. 

Some auto dealerships are stuck in the past, still relying on paper-driven processes and outdated pre- and post-sales methods. While sticking to the norm is comfortable, it’s not beneficial for success. The world is modernizing. The way car buyers prefer to purchase and interact with auto dealers is changing because things are becoming increasingly digital. If companies in the industry want to stay competitive—and in business long term—they must make the necessary shifts. And those shifts begin and end with adopting dealership technologies that will help modernize their auto dealerships

Practical Reasons to Modernize 

There are practical reasons for dealerships to phase out their outdated processes and applications to implement new technologies. Those reasons include the following: 

  1. Streamlines business operations: With innovative technology, auto dealers will have more effective and efficient processes and operations to boost productivity and enhance profitability. 
  2. Enhances user experience: Car buyers are increasingly using digital tools to research and purchase vehicles. Auto dealerships that want to meet and satisfy consumers online can rely on modern technology to deliver an intuitive and seamless experience. 
  3. Boosts collaboration: Paper-driven processes decrease collaboration. Technology can boost it to help employees communicate more effectively and get what they need quickly. This collaboration can also increase productivity and profitability. 
  4. Gives a competitive edge: The dealerships that embrace technology will gain a competitive advantage in the market, primarily because not many auto dealers are relying on innovative tools to enhance employees’ and consumers’ lives. 
  5. Decreases expenses: Because dealership technologies can streamline processes, decrease manual labor, and increase productivity, dealerships can experience great cost savings. 
  6. Improves decision-making: Certain technologies deliver real-time data and insights. With more information, auto dealers and their teams can make better decisions to meet car buyers’ needs and boost growth.
  7. Promotes scalability: Modernized tools make it easier for organizations to grow more seamlessly, allowing for healthy, sustainable expansion. 
  8. Increases agility: The market is continuously changing, especially as things become more digital. However, with good dealership technologies, auto dealers and their teams can quickly respond to changes and rapidly adapt to meet new market needs. 
  9. Creates a positive brand perception: If dealerships invest in modernizing their brands, people will notice. Employees will be happier, job seekers will consider these companies more seriously, and car buyers will be easier to attract.  
  10. Enhances data management: Technology can ensure data is accurate, secure, and accessible. Implementing it will give employees and car buyers greater confidence in dealerships. 

Regardless of how auto dealers look at it, investing in technology is a wise business strategy for long-term success. Using innovative tools to modernize operations and processes will keep dealerships relevant and competitive and ensure they have what it takes to keep up in an ever-changing market and digital landscape. 

The Best Dealership Technologies to Adopt

the best dealership technologies to use

While making the decision to modernize should be simple for auto dealers given the benefits, determining which technologies to implement may be challenging. There are many tools on the market. Some are necessary, while some aren’t. Additionally, some are important to get now, while others can be implemented later. Because of this reality, here are the most important dealership technologies auto dealers should get as soon as possible to start modernizing their businesses today. 

 1. Customer Relationship Management (CRM) Systems

A customer relationship management (CRM) system is crucial for dealerships to implement. These platforms not only help auto dealers gather and manage customer data, but they also enable them to deliver a personalized and seamless buying journey. With a good CRM system, dealerships can track customer interactions, monitor sales leads, and predict customer preferences. When this data is utilized, car dealerships put themselves in the perfect position to enhance their marketing efforts to increase sales and build long-term customer relationships.

2. Virtual Showrooms and Online Sales Platform

As the digital world changes shopping behavior, dealerships can modernize by creating virtual showrooms and online sales platforms. These technologies enable car buyers to explore vehicles from the comfort of their homes, schedule test drives, and even complete the entire buying process online. Because customers will have the convenience of shopping for cars on their terms, auto dealers can reach a wider audience to boost sales. 

3. Online DMV Services Platform 

This type of tool allows auto dealers to rely on outsourced experts to get the titles, tags, registration, and license plates their car buyers need. Finding this digital tool isn’t easy because it’s a relatively new offering, but it is available with us at Barry Risk Management. We have an online platform that auto dealers can use to request the DMV items their car buyers need. Once a request is submitted, our team of representatives—who have more than 30 years of experience in the DMV industry—will get the documents and mail them to car buyers. That means dealerships that use our online DMV services platform can stop waiting in long lines at the DMV and searching for forms to fill out. 

4. Augmented Reality and Virtual Reality

It may seem surprising that auto dealers can rely on augmented reality (AR) and virtual reality (VR)—it’s rare to hear someone use these technologies in the same sentence as “car dealership.” However, AR and VR are powerful tools that can enhance the car-buying experience. 

Dealerships can use AR to provide virtual tours of vehicles so that consumers can view a car’s features and specifications in detail. VR, on the other hand, can give potential customers a chance to take virtual test drives, allowing them to immerse themselves in the driving experience before making a purchase. Because these tools help car buyers make more informed decisions and have a memorable, engaging shopping experience, dealerships with AR and VR will build brand loyalty, brand awareness, and a positive brand perception. 

5. Inventory Management Systems

Managing a dealership’s inventory can be a complex task. Fortunately, inventory management systems can significantly simplify the process. These tools track the availability of vehicles, manage pricing, and optimize vehicle placements on the lot. With the real-time data and analytics that these technologies offer, auto dealers can make data-driven decisions to enhance their inventory’s profitability.

6. Service Management Software

Car purchases aren’t the only things that matter to a dealership’s success. Service departments are equally important, which means service management software is essential to utilize. This tool can provide efficient and high-quality maintenance and repairs, help streamline appointment scheduling, track work orders, and manage parts inventory. Additionally, some service management software allows for predictive maintenance, enabling auto dealerships to anticipate and address issues before they become major problems, improving customer satisfaction and loyalty.

Take Steps to Implement Dealership Technologies

As the world continues to change and technology innovates, dealerships must stay on the cutting edge to meet customer expectations and remain competitive in the ever-evolving automotive landscape. If they don’t, it’s only a matter of time before they fall behind other brands. 

Take the first step to modernize your dealership by contacting our team at Barry Risk Management at 1-888-995-TAGS(8247). We’ll get you set up to use our online DMV services platform.