Why Vehicle Pickup and Delivery Offers Customers Convenience

vehicle pickup and delivery

If there’s one thing that your customers want, it’s convenience. In today’s world, many consumers seek convenience, even preferring it over equally important factors like price.  

Just look at Amazon Prime. For a little over $10 per month, you can have purchased products on your doorstep within 24 hours. Also, consider food delivery apps. Postmates, Uber Eats, DoorDash, and Grubhub have become staples in society. Even on a nice day, when you can easily hop in your car and pick up your food, it’s tempting to use a delivery service instead of leaving the comfort of your home. 

With convenience reigning in most people’s lives, your customers expect ease and simplicity from every brand they purchase from, including your dealership. It doesn’t matter if you’re not running a billion-dollar e-commerce brand or a food delivery service app. Convenience is not bound to a specific industry—it’s a desire that your customers have for every single brand they come into contact with.  

That’s why your dealership must take steps to offer the same convenience that other companies are providing. If it doesn’t, your brand won’t succeed long-term, and that’s not an exaggeration. 

Luckily, offering this convenience isn’t a hard thing to do. In fact, something as simple as vehicle pickup and delivery can significantly increase your customers’ happiness and satisfaction. 

Why vehicle pickup and delivery is crucial 

The pandemic made one thing very clear for dealerships: you can’t rely on foot traffic. When consumers were confined to their homes, every business struggled, including dealerships that didn’t offer a touchless experience. 

If their customers couldn’t come to the lot, they couldn’t buy a car. Similarly, if they couldn’t drive to the service center, they couldn’t get an oil change or the tune-up they needed. 

This reality forced auto companies to reconcile with the fact that they had to make life easier for their customers. However, don’t get the wrong idea—dealerships have always needed a way to offer more convenience, but the pandemic made that fact crystal clear. 

Even now, as life starts to normalize, people are still wary of coming into dealerships. Crowds and too much face-to-face interaction are not things that everyone is currently comfortable with, especially if they can avoid it. And if you’re assuming your dealership can hold out until life is completely back to normal and foot traffic is on the rise, you may find yourself disappointed. 

Many auto brands—both large and small—are starting to replace face-to-face transactions with touchless experiences like vehicle pickup and delivery services. Brands that were doing it pre-pandemic are now making it the central focus of their business.  

If you’re not doing the same, consumers who had your dealership top-of-mind will remember the auto company down the street and call that one instead. Convenience is king, so regardless of whether there’s a pandemic, your customers will buy from the dealership that’s making their lives easier. 

The benefits of vehicle pickup and delivery 

why vehicle pickup and delivery benefits customers

When it comes to vehicle pickup and delivery services, there are a couple of ways that your auto dealership can provide them. 

One option is to deliver the vehicle that your customer has purchased. If you have online sales capabilities, where customers don’t have to come onto the lot to purchase a car, you can complete this process by delivering their vehicle to them. 

The second option is also simple: pick up the vehicle that needs servicing and deliver it to your customer once it’s ready. This offer will allow consumers to skip the hassle of waiting in line to check in their car and get a loaner vehicle. With your help, customers can simply sit at home while you take care of the details. 

Of course, you can implement both of these options. Doing so would give your customers all of the convenience they seek, which would come with many benefits. 

For example, Brain Benstock, who works at Paragon Honda-Acura in New York City, told Automotive News that his department’s valet program—a vehicle pickup and delivery service—expanded to more than 3,000 trips per month in a little over two years. Major automakers like Audi, Infinity, General Motors, and Fiat Chrysler Automobiles also have local dealers implementing pickup and delivery services because they know how beneficial it is for their customers and success. 

By offering this type of convenience, growth spurts in sales and customer retention are inevitable. Customers who have used vehicle and pickup services even claim that the offering is a “great experience” and “amazing and unique” and that it saved them “time and effort.” 

How to offer convenience to customers

While providing a pickup and delivery service is an excellent idea, it can go terribly wrong if you don’t do it correctly. What’s also important to know is that it can come with costs if you’re not careful. 

Management software, increased labor spending, complexities in your customer’s schedules, and the risk of getting into an accident while driving your customers’ vehicles are all factors you have to consider. Consequently, you may not have the easiest time implementing this strategy. 

After all, even though 67 percent of auto dealers created some sort of vehicle pickup and delivery department in April 2020, only 59 percent of dealers still offer it. The difficulties are sometimes too much to handle, which is why you need to find experts who can help you roll out and maintain this program.

Barry Risk Management has a team of experienced professionals who can help your dealership implement and manage its vehicle pickup and delivery services. With over 30 years of experience in the industry, the representatives at Barry Risk Management know how to handle unforeseen delays, mishaps, schedules, and consumer needs to increase dealer efficiency, enhance customer service, and grow customer satisfaction. 

You don’t have to do this all on your own. Since this type of offering is new territory for so many dealerships, lean on companies like Barry Risk Management for help. The representative you work with will ensure your customers enjoy the convenience they’re seeking so that your sales and retention rates soar. 

For help implementing a vehicle pickup and delivery service, call 1-888-995-TAGS(8247) to speak with a representative at Barry Risk Management. 

How to Get an Auto Dealer Bond In New York

how to get an auto dealer bond in NYC

If you’re an auto dealer in New York, there are a few things that you know you need. You need a car dealer license, motor vehicles to sell, a decent-sized lot, and a handful of salespeople if you’re just starting out. 

These are obvious necessities for your business. However, there’s something else that’s just as important to have and that states even require: an auto dealer bond. 

In states like New York, you must have an auto dealer bond if you want to operate as a car dealer. But, more often than not, most people know nothing about auto dealer bonds. 

They don’t know what they are, what they cover, how much they cost, or even how to get one. And that’s why this article will clear the smoke, pull back the curtain, and demystify one of the most essential things that every auto dealer in New York needs. 

What is an auto dealer bond?

how to get an auto dealer bond to protect customers

Some people call an auto dealer bond a car bond—and honestly, both terms are correct. They each mean the same thing. Regardless of the phrase you use, this type of bond is a legally binding contract that protects customers, including everyday consumers and state or local agencies.  

This protection allows customers to take recourse when they’re exposed to fraud or misrepresentation during a business transaction. For example, maybe you decide to sell a car that has invalid tags. Whether you knowingly or unknowingly do this, your customer has the right to file a claim on your bond. 

When your customer takes this step, the business that’s backing your bond will pay the costs for your mistake. But the company will only pay up to the amount of the required bond. Then, you’ll have to reimburse the business. You don’t get to walk away scotch free. 

This series of events will occur anytime you don’t follow the applicable regulations and laws that your state has for auto dealers. And the only time you can get away with avoiding a customer’s claim is if the claim on your bond is illegitimate, meaning it’s false.  

Another thing you should keep in mind is that there are different types of auto dealer bonds. The one you choose will depend on your state’s requirements and the types of vehicles you’d like to sell. Some of the most popular bonds include: 

  • Used auto dealer bonds
  • New auto dealer bonds
  • Mobile home dealer bonds
  • Motor vehicle bond
  • Wholesale dealer bond

Each of these bonds is tailored to the type of dealership that you’ll run, so make sure you get the right one for your business. 

What does an auto dealer bond cover? 

While it’s important to know what an auto dealer bond is, you also need to know the ins-and-outs of what it covers. As previously mentioned, an auto dealer bond will protect customers who are exposed to fraud or misrepresentation during a business transaction. But what that fraud or misrepresentation looks like can vary. 

Sometimes, it can look like a deliberate mistake you’ve made, or it can look like a simple error and misunderstanding. For better context, here’s a list of scenarios in which a customer can make a claim on your bond: 

  • Selling stolen motor vehicles
  • Forgetting or avoiding to pay sales tax and fees to the state
  • Not reporting a sale
  • Committing financial fraud
  • Fraudulently representing a motor vehicle during a transaction
  • Withholding vehicle titles
  • Failing to meet warranty obligations
  • Refusing to pay for a trade-in vehicle
  • Forgetting or avoiding to pay lenders
  • Giving a check that’s returned for insufficient funds

Clearly, the list of protections that customers get from an auto dealer bond is vast. And while it might seem like you have to walk a tightrope when you have an auto dealer bond, you don’t have to do that. You just have to follow the law and handle your business responsibly. 

How much does an auto dealer bond cost? 

the costs of an auto dealer bond

As with most things, the price of an auto dealer bond will vary. What you pay in New York will depend on the state’s requirements, especially since the state handles licensing. However, three other primary factors can also influence the cost of your auto dealer bond. 

1. The amount of the bond

If the amount of your bond is significant, your costs will be higher than bonds that cover a lower amount. 

For example, if you have a $200,000 auto dealer bond, then the costs you have to pay will be higher than if you had a $10,000 bond. 

2. Your credit history 

Like it or not, your credit score plays a critical role in determining how much you pay for your auto dealer bond. 

If you have a credit score that’s 700 or higher, you’ll likely pay 1-4% of the total bond amount. If your credit score is 650 or lower, you’ll likely pay 5-20% of the total bond amount. 

3. Your history of losses  

Unfortunately, there are some bonds that have a significant number of losses. And the company backing your bond will take this factor into consideration when determining the cost of your auto dealer bond. 

Bonds with minimal historic losses will come with lower costs than ones with higher historic losses, which will come with a premium price tag. 

How do you get an auto dealer bond? 

Regardless of the costs for your auto dealer bond, you need to get one. It protects your customers, provides necessary coverage, and it’s required. But how do you get an auto dealer bond in New York? 

Luckily, the answer is simple. Use Barry Risk Management, Inc. 

While typically known for their DMV expertise, Barry Risk Management, Inc. has a parent company named Barry Risk Management. This business specializes in helping people discover and buy the best coverage for their everyday needs, including auto dealer bonds. 

With the guidance of Barry Risk Management, you can trust Barry Risk Management, Inc. to get the auto dealer bond that you need in New York. The only thing you have to do is reach out to a representative, and that agent will have the insight and knowledge to ensure they meet your business needs. 

To get your auto dealer bond, contact an agent at Barry Risk Management, Inc. today!