expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

Should You Use the DMV Online?

Should You Use the DMV Online?

While the coronavirus has halted many aspects of life, states are slowly reopening and trying to provide some semblance of normalcy. 

Restaurants are open for business, most of them only requiring customers to wear a mask. Bars are operating under restrictions, allowing people to enjoy a cold drink after work and on weekends. And some businesses are getting back to normal by letting employees come to the office. 

While still different, the remnants of our old life are present today. States and local leaders are doing everything they can to operate normally and safely. However, one organization that’s fumbling to provide any sort of normalcy is the Department of Motor Vehicle Services. 

The DMV’s biggest woes

Like most businesses, the DMV is open, but it has restrictions. These restrictions are in place to keep people safe and healthy, but drivers aren’t too happy about them. 

A New York resident, for example, said that her experience with the DMV has been “ridiculous.” After making an appointment to get her license renewed, she discovered that she didn’t have the proper identification. 

A DMV employee turned her away and asked her to make another appointment, which she scheduled a month out due to a lack of availability. While commonly unknown, DMV offices book around 520 appointments per day, making it difficult for customers to address their needs in a timely manner. 

Some states are even seeing customers book DMV appointments that are two months out. But despite booking in advance, consumers are still finding themselves in long lines. Even if they get to the DMV before 5:30 am, they wait hours for their appointment to begin.

What’s worse is that some DMVs are totally booked, leaving drivers without any remedy to solve their problems. Customers have sent emails, tweets, and social media posts, asking the DMV for help. 

Some of them go onto the website, notice there’s no availability, and assume it’s a glitch. But they soon find out that there’s no glitch. Their local DMV is actually booked for 90 days. 

Why the DMV is moving online 

The difficulty in scheduling an appointment with the DMV results from two challenges: a discouraging backlog and a severe lack of employees. The coronavirus led to a 6-week shut down for DMV offices. 

And this closure quickly resulted in a backlog with hundreds of thousands of requests piling up. Some local leaders estimate that it will take a whole year to work through the inquiries.  

However, the DMV has tried to mitigate this issue by opening their offices, but some of them are operating at 50% capacity. Most DMV’s don’t have the staff and resources they need to work through their backlog, leading to long lines and less availability for appointments. 

To help decrease this issue’s impact, the DMV is pushing customers to take advantage of their online services. Yet, it’s unknown whether this solution is actually working. 

Using the DMV online 

why using the DMV online is hard

Online solutions are supposed to offer efficiency, ease, convenience, and great user experiences. But the DMV’s online solution is arguably not that great.

Conclusive evidence about the DMV’s online services will likely come out after the pandemic subsides. At that time, experts will better understand how effective and efficient it is to use the DMV online. But, in the meantime, certain clues can suggest how great the DMV is at servicing customers digitally.

1. The user experience 

In a digital world, online experiences are everything. They help determine whether people will conduct business with an organization.

Unsurprisingly, research suggests that 88% of adults are less likely to revisit a website after a poor user experience. What’s also interesting is that 40% of consumers will leave a website if it takes more than 3 seconds to load.

If anyone has ever visited a DMV website, they know that sometimes the pages load slowly, and the user experience is awful. Instead of providing an easy path to what consumers need, most DMV websites have pages that lead to another page that leads to another page that leads to five different pages before people get to the one they need. 

When it comes to user experience, the DMV fails. The path-to-purchase is always slow, long, and confusing. 

2. The online process

If customers find the page they’re looking for, they’ll notice the steps they have to take to complete their transaction. 

But some of these steps might sound confusing and take a while to finish. Completing a transaction in-person at the DMV or online usually requires customers to navigate the same exact process. 

The only difference is that when people go in person, they have an employee to guide them through the transaction. However, if someone does it online, that customer has to figure everything out by themselves. 

3. The customer service

While trying to complete a DMV transaction online, consumers may have a few questions along the way. Unfortunately, it’s unlikely someone will be available to answer them.

On some websites, people may notice a live chat button or another easy way to communicate with a representative. For example, it’s not uncommon to see businesses offer an online contact center where customers can send a direct message and expect an answer within a few hours. 

However, most DMV offices don’t offer that capability. If customers have a question while completing an online transaction, they either have to check the FAQ section, call a representative, or show up in-person. 

But all of these options come with issues. 

FAQ sections don’t always answer very specific questions. Phone calls usually come with long wait times. And showing up in-person isn’t an option today unless someone schedules an appointment that’s 1-2 months out. 

The online solution people need

Right now, using the DMV online is not the best solution for customers. While digital solutions are necessary, the DMV hasn’t mastered the best way to provide great user experiences, seamless processes, and excellent customer service. 

Still, that doesn’t mean people can’t find other ways to complete their DMV transactions. In fact, Barry Risk Management, Inc. provides DMV solutions online that center around convenience, efficiency, and excellent customer service. 

With Barry Risk Management, Inc., consumers can encounter an online experience that’s straightforward and easy to navigate. What’s also great is that Barry Risk Management, Inc. provides knowledgeable representatives that not only guide and answers questions. 

People don’t have to wonder what to do, click through multiple pages, or wait a long time to get a question answered. At Barry Risk Management, Inc., customers will have an agent guiding them every step of the way to complete their DMV services quickly and without any hassle. 

If you don’t want to use the DMV online and prefer an easier solution, reach out to Barry Risk Management, Inc. today!

Did You Know?

The Barry Risk Management, Inc. Team is continuously updated on new DMV regulations, requirements, & forms to ensure we are providing you with the most current information.

Nathan
Nathan
Read More
Having Barry Risk Management is like having a bunch of great employees without the expense. Great team over there.
Kal
Kal
Read More
These guys are fantastic at what they do. We use them for all of our auto and insurance issues. I haven't had to step foot in the DMV for years.
Megan
Megan
Read More
Everyone at Barry Risk is an expert in driver services. They can handle just about anything my team throws at them.
Raymond
Raymond
Read More
We've depended on Barry Risk's dealer services for years. Their speed and knowledge has made us look great to our customers and helped us grow our business.
Previous
Next
Safe & Secure Transactions
FULLY INSURED & CYBERSECURED

Got a question?

Most issues can be answered by visiting the FAQ SECTION Otherwise, please use the contact form or call us.

Mon – Fri 9am – 5pm

We do not deal with driver’s licenses or photo identifications.

[elementor-templa

NOTICE: THIS TRANSACTION OR SERVICE IS ALSO AVAILABLE, AT NO ADDITIONAL CHARGE, DIRECTLY FROM THE OFFICIAL DEPARTMENT OF MOTOR VEHICLES WEBSITE AT WWW.DMV.NY.GOV

NOTICE: THIS TRANSACTION OR SERVICE IS ALSO AVAILABLE, AT NO ADDITIONAL CHARGE, DIRECTLY FROM THE OFFICIAL DEPARTMENT OF MOTOR VEHICLES WEBSITE AT WWW.DMV.NY.GOV

24/7 HOTLINE

Text or Call
516-351-8870

Barry Risk Management, Inc. 2021 © All Rights Reserved. Privacy Policy.

We are not an official NYS DMV office. We are a licensed private service bureau. DMV services offered are available free of charge at any NYS DMV.

SITE BY ALCHEMY

te id="2968"]

Disclaimer

 

PLEASE REVIEW THIS PRIVACY POLICY STATEMENT BEFORE USING THIS SITE. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY STATEMENT, DO NOT USE THE SITE. BY SUBMITTING ANY PERSONAL INFORMATION TO THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY STATEMENT.

Your use of this site is also subject to the Terms of Use. Please review those Terms of Use for additional details regarding your use of this site.

GENERAL INFORMATION

IP Addresses and Cookies

Generally speaking, you may visit the site while remaining anonymous.

Our websites automatically log your IP address and domain name, and non-personal information such as the type of web browser you use, to help us administer the sites and to compile statistics such as the number of visitors.

Our websites use cookies to identify you over multiple visits to the site, for example to remember your country and provide country-specific content. Cookies are optional, and you can block or delete them. However, some parts of our websites (e.g. chat pages, Online Store) will not work without cookies. Cookies may also be used to track visitor behavior on the website, which allows visitors to be retargeted with digital advertising that reflects their past behavior on the site.

The Types of Cookies Avid Uses

Session cookies: These cookies are temporary and expire once you leave the site. Session cookies are mainly used by online stores to hold your items in the basket while you are shopping online.

Persistent cookies: Persistent cookies may stay on your disk for a long time after the session is ended. These cookies may hold data such as login details, contact information and account numbers, so that you don’t have to type them in every time you use the site. When using the Avid Online Store, persistent cookies may use data to hold items in your shopping cart or send you reminders about items you have left in your shopping cart but have not yet purchased.

Avid also permits third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use our site. Through a process called “retargeting,” each service places a cookie on your browser when you visit our site so that they can identify you and serve you ads on other sites around the web based on your browsing activity.

For information on how to disable cookies on your computer, visit the Managing cookies page.

Submission of Personal Information

Certain portions of the site may require that you submit some personal information, such as your name and email address, before using those portions of the site. At minimum, you are typically required to register with the site and provide your name or email address before using any of the members only areas of the site. For some services, such as forums, Avid Link, customer support features, registering for events or contests, downloading software or uploading content, you may have to create an account, and submit additional personal information such as your mailing address.

Use of Personal Information

Avid uses information it collects to provide the services and information you select, to better understand its customers, to provide better products and services, and to assist with site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Avid to enforce the Terms of Use and other terms or conditions applicable to any portion of the site.

We also use this information to send you information about Avid, or other topics Avid thinks may be of interest to you, such as product information or updates. As part of its business, Avid works with authorized partners, such as authorized resellers, to provide you with the services and information. As part of those activities, Avid may share your information with those authorized entities so that they can directly provide the information or services to you.

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.

If the processing is based on your consent, you may at any time withdraw your consent by contacting us at privacy@avid.com or the address listed below. This email address is for privacy related inquiries only. All other requests, such as for product support, will not be replied to. For product support and troubleshooting, please contact Avid Customer Care by clicking here.

In order to enter into a contract regarding the purchase of Avid’s products or services, you must provide us with the required personal data. If you do not to provide us with all the required information, it will not be possible to deliver the product or service.

Avid keeps the information you provide for as long as you remain an active user of the site and recipient of our information.

Aggregation and Use of Anonymous Data

Avid aggregates information provided by you to create anonymous statistical and demographic data. This anonymous data helps Avid to understand and know its customer base better. That anonymous data may be provided to third parties but never in such a fashion as to identify you personally.  Some Avid products and websites use Google Analytics for the collection of anonymous data. Learn more about how Google uses data collected using Google Analytics.

The Google Analytics features that Avid employs are as follows:

  • General Features related to browsing behavior such as: browser type/version and language, operating system type/version, device type/version, domains, page views, referring/exit pages, location data such as country, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends.
  • Demographics and Interest Reports: Age, Gender, Interest Data.
  • Advertising and Remarketing: This includes data from Google’s signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information from their Google account to personalize ads.
  • User ID Tracking: To combine sessions across multiple devices and interactions for logged-in users.
  • Site Search Tracking: What a user typed into the sites search feature.
  • eCommerce Tracking: Information related to product purchased, price, date and time of purchase, order #, etc.
  • Enhanced eCommerce Tracking: Information related to products viewed, products added/removed to cart, onsite promotions clicked, currency, refunds, etc.

You can opt out of Google Analytics by using this tool:
https://tools.google.com/dlpage/gaoptout/