expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

expert tag & motor vehicle services

quick turnaround time

4910 new utrecht ave. brooklyn, ny 11219

Why Are DMV Workers So Rude? (And How to Avoid Them in NY) 

Why Are DMV Workers So Rude? (And How to Avoid Them in NY) 

Encountering a rude DMV worker is so common it’s almost a rite of passage marking your transition into adulthood. No matter where you live in the U.S., you will find droves of people who’ve come across a not-so-friendly DMV employee. The situation is so bad that the question “Why are DMV workers so rude?” is typed into search engines 400 times every month. That’s the reason we’re writing this article. 

While everyone encounters a rude DMV worker at some point in life, not everyone knows the reasons for this too-common occurrence. Of course, there are some potential causes for the bad interactions, which we’re going to outline in this article. But what matters more than anything is whether it’s possible to avoid rude DMV workers while still getting the items you need. In New York, the answer is “yes.” But before we get to that, let’s answer the question that’s getting asked 400 times per month. 

Reasons DMV Workers Are So Rude

There are two ways to figure out why DMV workers are so rude. The first is to rely on forums like Quora and Reddit. Many people on these platforms have opinions about DMV workers’ unkind disposition toward consumers. One that’s shared frequently is the following: DMV workers don’t have to be respectful because they’re not part of a business.

The DMV is a government agency. It doesn’t have to provide great — or even good — customer service because its longevity doesn’t depend on customer satisfaction. In fact, it’s unlikely it’ll ever stop operating because its workers are rude, and according to most people on Quora and Reddit, that’s why the agency’s employees are so unkind. 

The second way to figure out why DMV workers are rude is to read articles authored by thought leaders in customer service. While we couldn’t find any credible content outlining the specific causes fueling the DMV’s issues, we did see plenty of content suggesting general reasons for bad customer service in any industry. Here are the top reasons we came across:

  1. Lack of Training: Insufficient training can leave employees without the right tools and knowledge, resulting in mistakes, unanswered customer questions, and an overall desire to not speak with consumers.
  2. Hiring the Wrong People: Making the wrong hiring choices can easily tank customer service. Someone who isn’t kind and professional in the application process won’t be those things when they get hired.
  3. Employee Burnout: Long work hours, overwhelming workloads, and stressful environments are great ways to tire employees and make it difficult for them to put their best foot forward in customer interactions. 
  4. Low Levels of Empathy: Sometimes, employees lack empathy. It’s not always easy to see things from someone else’s perspective, but the inability to do so can make customer relations quite unpleasant.  
  5. Unengaged Workers: An employee who’s uninterested in performing well and seeing their department thrive probably won’t have the best attitude when speaking to consumers.  

The above reasons shed light on why conversations with DMV workers may be challenging. But honestly, there’s no definitive answer that outlines the reasons for poor interactions with DMV employees. At least, there wasn’t one we found and believed in with 100% certainty. The only thing we can say with absolute confidence is that there’s a way to avoid DMV workers — whether they’re rude or not — in New York while still getting what you need.  

Yes — You can Avoid DMV Workers 

According to a report discussed in Forbes, 67% of customers are “serial switchers,” meaning they’re willing to switch to another brand because they experienced terrible customer service. Maybe you’re one of these people. Maybe you’re quick to jump ship and buy from another company when you’ve been wronged by its competitor. Well, unfortunately, you can’t do that with the DMV.  

Because it’s a government agency, you can’t technically switch to using another brand. There’s only one place in the U.S. that will issue everything you need to drive legally in your city and state: the DMV. However, that doesn’t mean you can’t have someone else interact with the DMV so that you don’t have to do so. 

There are businesses that can act as the middle-man between you and your local DMV in New York. They’re commonly called “private DMV services companies” or “third-party DMV services companies.” Both terms mean the same thing, so you can use them interchangeably. The point is that you don’t have to interact with DMV workers in New York if you use a private DMV services company like our team at Barry Risk Management. 

We can get the items you need from the DMV, eliminating any and all your interactions with the agency’s employees. We can get your titles, tags, license plates, registration, and plate surrender receipts without requiring you to wait in long lines only to potentially encounter rude DMV workers. The best part is that we can provide some of these things immediately. Your registration, license plates, and plate surrender receipts can be in your hands on the spot, no bad conversations with the DMV needed. 

So, while you can’t switch brands in the DMV industry, you can find someone else to talk to its workers. That way, you can prevent at least one bad conversation during your lifetime.

Turn the Other Cheek

Coming across a rude DMV worker is a shared experience. And while the reasons for it may not be straightforward, the solution to avoiding it is clear. Turn the other cheek to prevent making a bad conversation worse — and know you’re not just doing it to diffuse the situation. You’re turning to look at the middle-man who can step in and get what you need: Barry Risk Management.  

Want to avoid getting items from New York DMV workers directly? Call us at 1-888-995-TAGS(8247) so that we can get your license plates, registrations, and plate surrender receipts on the spot.

Did You Know?

The Barry Risk Management, Inc. Team is continuously updated on new DMV regulations, requirements, & forms to ensure we are providing you with the most current information.

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